The National Company for Unified Procurement of Medicines, Devices and Medical Supplies (Nupco) has achieved a significant milestone by obtaining the Organization’s Procurement Ethics Accreditation from the Chartered Institute of Procurement and Supply (CIPS). This certification serves as a testament to Nupco’s commitment to the highest standards of integrity and transparency in managing its procurement operations and enhancing trust with its partners across various sectors.

Nupco was awarded the Procurement Ethics Certificate after its team completed training and passed the exam in various areas of ethical procurement and supply management, in line with modern global standards. These standards include Integrity and Transparency: Ensuring fair and transparent procurement decisions without conflicts of interest. Social Responsibility: Ensuring that all suppliers adhere to ethical and environmental labor standards. Sustainability: Purchasing products and services in a sustainable and environmentally friendly manner. Good Governance: Implementing best governance practices across all procurement processes.

Nupco expressed its pride in obtaining this certification, which represents the culmination of its efforts to develop the skills of its employees and modernize its procurement methodologies. Nupco reaffirmed its continuous commitment to applying global best practices in the procurement and supply sector and promoting transparency and integrity in all its operations.

It is noteworthy that the Chartered Institute of Procurement and Supply (CIPS) is the world’s largest organization in the field of procurement and supply, and it is the primary international reference for best practices and procedures in the field. The institute aims to achieve the desired qualitative, quantitative, and value-added sustainability throughout all stages of procurement, contracting, and supply operations.

In the annual gathering of Nupco’s partners, titled “Towards Integrated Supply Chains,” and in the presence of the Board of Directors, we reviewed our most significant achievements during the year 2023. A panel discussion was held focusing on opportunities to enhance medical supply chains and the importance of investments and collaborative efforts among possible sectors contributing to the development of an efficient and high-quality healthcare system. The session aimed to achieve the targets of Saudi Vision 2030. Eng. Saad Al-Sadhan, the Deputy Minister for Supply and Engineering Affairs at the Ministry of Health, participated in the discussion, along with Assistant Minister for Industrial Sectors at the Saudi Arabian General Investment Authority, Mr. Amar Al-Taf.

Also, Brigadier Mohammed Al-Zahrani, the Head of Operational Operations at the General Directorate of Health Services at the Ministry of Defense, and Mr. Sami bin Hajilan, the Deputy CEO for Development at the Local Content and Government Procurement Authority, were part of the event.

A world Customer Experience Forum launched the Saudi Customer Experience Awards, celebrating excellence in customer experience across the Kingdom of Saudi Arabia. The awards aim to honor professionals, government entities, and organizations that excel in the field of customer experience. The awards were inaugurated on June 12th, and the finals took place on January 17, 2024. The award ceremony was held on January 25, 2024, in Riyadh. The Saudi edition is a regional version of the original international Customer Experience Awards. Nupco received 8 awards at the Saudi Customer Experience Awards. Nupco has won 8 awards at the Saudi Customer Experience Awards presented by the Customer Experience Association in the following categories: Wasfaty:

• Best Innovation in CX “GOLD”
• Best Digital Customer Experience “GOLD”
• Best Digital Customer Experience “SILVER”
• Best Use of Technology – Over 10 Years in Business “BRONZE”
• Best User Experience “BRONZE”

Marketplace:

• Best User Experience “GOLD”
• Best Use of Technology – Over 10 Years in Business “GOLD”
• Best B2B Customer Experience “BRONZE”

His Royal Highness, Prince of the Qassim Region, Dr. Faisal bin Mishal bin Saud bin Abdulaziz Al Saud inaugurated the nupco Logistics Center, as a continuation of a series of projects in establishing a network of logistical centers around the Kingdom, which aims of improving the quality of medical services and enhancing the efficiency of medical supply chains. The center will provide medicines and medical devices to patients across the Kingdom, ensuring sustainability. The center is equipped with state-of-the-art facilities and integrated logistics services, offering the latest equipment and technologies to ensure the quality and speedy delivery of medical materials and equipment to healthcare institutions in the region.

The launch of the medical logistics center in Al-Qassim region is part of nupco’s efforts to develop its logistics services and enhance its role in supporting the national economy, These initiatives and transformations contribute to the realization of Saudi Vision 2030 in developing the healthcare sector and providing comprehensive and advanced healthcare, enhancing the Kingdom’s role as a global model for progress in the health sector.

 As part of its expansion plan to establish a network of logistics centers, His Royal Highness the prince of Madinah Al-Munawaroh inaugurated the nupco logistics center in Madinah Al-Munawaroh with an area of 32,000 m ². The center is equipped with the latest technology systems for inventory monitoring to improve the quality of medical services. And the Madinah Al-Munawaroh Logistics Center plays an important role in supporting the health services provided to the Hajj and Umrah seasons by providing medicines and medical supplies quickly and efficiently.

The center boasts a storage capacity of up to 23 thousand pallets and 20 thousand storage shelves and includes a fleet of 19 integrated vehicles for the efficient distribution of medicines and medical supplies. It provides 100 jobs within the center.
The inauguration of the center comes as a completion of nupco’s strategic initiative to expand the scope of its integrated medical supply chain services to cover all regions of Saudi Arabia.

With pride and honor, we celebrate the recognition of #Nupco as one of the best 100 workplaces in Saudi Arabia for the year 2024, ranking within the top 30, as awarded by Great Place to Work.
Each year, Great Place to Work selects the top 25% of certified organizations to be part of the list of the best 100 workplaces.
We strive for this award to serve as motivation for further progress and success that Nupco continues to achieve under the leadership and support of the CEO, along with the collective efforts of all sectors and employees of the company.

In continuation of the successive achievements we have achieved, we announce that nupco has won five awards presented by the “International Customer Experience Award”, which is considered one of the most important international awards in the field of customer experience, as it is held annually with the participation of many government entities and companies.

nupco achieved these awards by nominating it for its Wasfaty service and Marketplace in the following categories:

• Best B2B customer experience – Bronze award
• Best user experience – Gold award
• Best Use of Technology – Gold and Silver award
• Best Digital Customer Experience – Gold award